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Terms of Service

Last updated: January 2025

Agreement to Terms

Welcome to Purple Wallet (Pty) Ltd. These Terms of Service ("Terms") govern your use of our website, services, and products. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

Our Services

Purple Wallet provides:

  • Insurance brokerage and placement services
  • Risk management consulting
  • Captive insurance advisory services
  • Digital insurance solutions (Purple Genie platform)
  • Claims management and support
  • Access to international insurance markets including Lloyd's of London

We act as an authorized Financial Services Provider (FSP) licensed under South African law.

Eligibility

To use our services, you must:

  • Be at least 18 years of age
  • Have the legal capacity to enter into binding contracts
  • Provide accurate and complete information
  • Not be prohibited from using our services under applicable laws
  • Comply with all local, state, national, and international laws

User Responsibilities

Information Accuracy

You agree to provide accurate, current, and complete information when obtaining insurance quotes or policies. Material misrepresentation may result in policy cancellation or claim denial.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized access.

Prohibited Activities

You agree not to:

  • Provide false or misleading information
  • Engage in fraudulent activities
  • Violate any applicable laws or regulations
  • Interfere with our systems or services
  • Use our services for illegal purposes
  • Attempt to gain unauthorized access to our systems

Financial Terms

Premiums and Fees

Insurance premiums are determined by underwriters based on risk assessment. Our brokerage fees and commission structure will be disclosed in writing. All premiums must be paid by the due date to maintain coverage.

Payment Terms

Payment terms will be specified in your policy documents. Late payments may result in policy cancellation. We accept various payment methods as specified in your policy agreement.

Refunds and Cancellations

Refund eligibility depends on your specific policy terms and the underwriter's cancellation provisions. Short-period rates may apply for mid-term cancellations.

Limitation of Liability

To the maximum extent permitted by law:

  • We act as intermediaries between clients and insurance carriers
  • Insurance coverage is subject to the terms and conditions of the policy issued by the carrier
  • We are not liable for claim denials or coverage disputes with carriers
  • We provide services on an "as is" and "as available" basis
  • We do not guarantee specific insurance outcomes or premium rates
  • Our liability is limited to the fees paid for our services

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Purple Wallet or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Privacy and Data Protection

Your use of our services is subject to our Privacy Policy, which complies with the Protection of Personal Information Act (POPIA). By using our services, you consent to our collection, use, and disclosure of your information as described in our Privacy Policy.

Complaints and Dispute Resolution

If you have a complaint about our services:

  1. Contact our Complaints Officer at complaints@purplewallet.com
  2. We will acknowledge your complaint within 2 business days
  3. We aim to resolve complaints within 30 days
  4. If unresolved, you may escalate to the FAIS Ombud or relevant regulatory authority

Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the South African courts.

Termination

We reserve the right to suspend or terminate your access to our services at any time for violation of these Terms or for any other reason at our sole discretion. Upon termination, your right to use our services ceases immediately.

Changes to Terms

We may modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified Terms.

Contact Information

For questions about these Terms of Service, please contact:

Purple Wallet (Pty) Ltd

FSP License Number: [License Number]

Email: connect@purplewallet.eco

Address: Johannesburg, South Africa

Regulatory Bodies:
Financial Sector Conduct Authority (FSCA)
FAIS Ombud for dispute resolution

By using Purple Wallet's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.